TERMS & CONDITIONS


General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with MONOI (“MONOI”, “us ” or “we”), at the monoi.design website (the “Site”). By using monoi.design and/or placing an order, you agree to be bound by the Terms and Conditions. Please read our Terms and Conditions carefully before placing any orders on monoi.design. We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be the one on the Site at the time placing your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.

Accessing the Site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

Orders

After you place your order in our shop, in stock items will be shipped within 2 business days. Out of stock items will go into production and you can expect it to be shipped within 10-14 business days (excluding weekends) from the date your order was placed. If you need your jewelry shipped sooner, please, don’t hesitate to contact us before placing your order.

Each purchase comes packed in our signature gift boxes.

Payment Methods

We use PayPal for all orders. You can make the payment via PayPal using a PayPal account, debit card or credit card. Payment will be deducted from your account when you place your order. All prices shall be shown in currency based on your geolocation. The prices displayed on monoi.design do not include a delivery charge which is subject to the shipping address and the selected shipping method. The cost of delivery of the order is clearly indicated during the check-out process.

Delivery arrangements

MONOI will take the greatest of care to be as accurate as possible when receiving and dispatching orders. Delivery of the goods to the customer is carried out by third-party providers. The delivery costs vary according to the delivery destination. Before you place your order, you will be informed of the expected delivery details. Shipping fees will be displayed at the checkout.

Import regulations and duty

MONOI is not responsible for any duties that may result from customs regulations in the country of destination. Please check the customs regulations in the country where you receive the shipment before ordering. From the moment the shipment is received by the courier service, all responsibility is assumed by the delivery service, and MONOI is exempt from liability related to possible delays of the shipments, delivery time of the shipments, and damage to the shipments resulting from transport.

Returns

If you wish to discuss or organise a return, exchange or refund of any cancellable item purchased through the Site (see Returns and Exchanges for a description of non-cancellable items), please contact us at customer@monoi.design, in accordance with our Returns and Exchanges policy. Once the return or cancellation has been completed, we will refund the purchase.

Intellectual Property Rights

We are the owner of all intellectual property rights contained in the Site and in the material published on it. All such rights are reserved. You must not use any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us.

Links

You may link to pages on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission at any time.

Feedback

General comments about the Site, as well as complaints, are welcome by email at info@monoi.design.